At LiPTA Academy we believe in exposing our students to practical skills required in the Telecom and IT industry. Consequently, we are determined to expose our students to the industry in order to shape their knowledge and enhance their employment prospects. In line with this, we took our students to visit the Network Operation Centre (NOC) of the Ghana’s leading Telecom operator, MTN. This was to help Students familiarize themselves with Operational work environments and Infrastructure. Among others, the tour enabled our students to interact with exchanges Domain experts, Engineers & Senior Managers at the MTN NOC. Through this interaction, our students were exposed to topics such as;
Standard Operations Procedures
NOC Processes and Workflows
Data Center Operations
Fault and Event Management
Huawei’s U2020 monitoring tool
We spoke to some of our students on their experience at the NOC. They have this to say:
“The visit to MTN NOC made me appreciate how important the unit is to the survival of the network. I saw how the various teams work together to resolve pending issues. Seeing monitoring tools like cacti, ENM, U2000 and U2020 OSS displaying various alarms and data in Realtime was very informative.” - Bright Kwasi Okyere
"Learning NOC Operations and Management was great, but visiting MTN's NOC made everything come to life! I got the feel of the NOC and saw engineers solving problems in real-time. It's something I'll definitely want to experience again." - Franklin Amehame
"The visit to the MTN NOC broadened my amateur knowledge about NOC activities." - Isaac Otchere
"I realized that aside from the customer care operators there are other people who keep watch of the network making sure that everyone's problem is being solved."- Thomas Edward Ahinful
"Through this visit, I have seen, at first sight, structures or mechanisms put in place to avoid traffic disruption. It exposed me to the great teams who work behind the scene to ensure continuous communication. I was surprised to see the level of network infrastructure deployed by MTN in Ghana. This is definitely an eye-opener" - Daniel Appiah
"Our visit to the MTN NOC gave me a wider view of how the MTN network is been monitored across the country and how issues are identified and resolved as quickly as possible" - Ebenezer Livingstone Yankey
"The visit to MTN NOC is my first of such visits although I have been in the telecom industry for a while. It shows the great effort LiPTA is putting into its training programs and I am grateful for the opportunity." - Eric Ashong OkaiKwei
As the Leading Telecommunications company in Ghana, MTN prides itself on its culture of innovation and persistence. Senior Managers also spoke extensively on the work culture and career development. Basic principles such as time management, emotional intelligence were also discussed with good feedback from the participants.